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Question about your order, your band or the app? Write to us — a real person replies within one working day.
Orders are prepared and delivered within 5–10 working days, with free tracked shipping across the UK. Your tracking number arrives by email as soon as it ships.
Carriers can take 24–48 hours to show the first scan. If nothing moves after 48 hours, contact us with your order number — a human replies within one working day.
We currently ship to the United Kingdom.
Sleep on it for up to 30 days from delivery. Not convinced? Get in touch and we'll arrange your return and full refund.
Message us with your order number and we'll guide you through it — it takes a couple of minutes.
Every Somra One comes with a 6-month warranty. If anything goes wrong with your band, don't worry — we're here with a fix or a replacement.
Yes — Somra Care+ adds 3 extra months for £15 or 6 extra months for £25, taking you to a full year of cover. You can add it on the product page.
Yes. Somra pairs with Q Watch, the free companion app for iOS and Android — every metric included, £0 a month, forever.
Up to 30 days on a single charge. Most people charge about once a month.
Yes — it's IP68 water resistant. Shower, rain and swimming are all fine.
Write to us from the contact page and we'll reply within one working day. Include your order number if it's about an order.